Refund & Cancellation Policy
In plain terms. Karmanya is free and nothing is sold. If you chose to support it and want your money back, email within 7 days and you will get all of it back, no reason needed. Duplicate or unauthorised payments are refunded whenever you tell us.
1. What this covers
This policy covers voluntary support payments made on karmanya.app/support, processed by Razorpay. The Karmanya app itself is free: there is no subscription, no in-app purchase and nothing that a payment unlocks. A support payment is a one-time gift toward keeping it that way, not the purchase of a product or service.
2. Cancellations
Every support payment is a single, one-time payment. Nothing recurs, so there is no subscription to cancel and you will never be charged again unless you choose to give again yourself. If you close the payment window before paying, nothing is charged.
3. Refunds
- Changed your mind: a full refund if you ask within 7 days of the payment. You do not need to give a reason.
- Paid twice, or the wrong amount: the duplicate or the difference is refunded in full, whenever you notice.
- A payment you did not make: refunded in full. Please also tell your bank or card issuer.
After 7 days, a payment made on purpose is not normally refundable, but write anyway if something has gone wrong for you. It will be read by a person.
4. How to ask
Email support@karmanya.app
with the subject Refund request and, if you have it, the payment ID from your
Razorpay receipt (it starts with pay_). The date and amount are enough if you
cannot find it. Replies usually come within two working days.
5. How long a refund takes
Once a refund is approved it is started through Razorpay within 3 working days, back to the same card, UPI account or bank account you paid from. Banks usually show it within 5 to 7 working days after that; international cards can take longer. If you paid in a currency other than your card's, your bank may apply its own exchange rate, which is outside our control.
6. Failed or pending payments
If money left your account but the page said the payment failed, it has not reached us. Razorpay returns failed payments automatically, usually within 5 to 7 working days. If it has not arrived after that, email us with the date and amount and we will chase it.
7. Changes to this policy
If this policy changes, the effective date above will change with it. A payment is always handled under the policy that was in place on the day it was made.
8. Contact
support@karmanya.app · see also the Terms of Use and the Privacy Policy.